Again, recently I purchased a new pair, wore them about a week or so and started having a comfort problem. I was unaware that the number series they use is an identifier of a basic mold. I returned to the chain that sold me the shoes and they said..."can't return worn shoes" regardless of the circumstance leading to the sale(that is a story in itself). I attempted to wear the shoes a few more days but just could not, hurt too much.
|Buy Made In America Goods|
So I called New Balance. I was greeted by a wonderful customer service rep, I actually thought I could see her smile over the phone, this put me completely at ease. I explained my dilemma and she cheerfully said "if i return the shoes I purchased she will send me the new version of my old shoes".
Too my surprise, before I could get a chance to return my shoes to New Balance a new pair was delivered to my home. God I love American made products. Another fact I found was that New Balance has factory owned stores, and New Balance is a family owned American company.
The price you pay for quality... great product, great service and keeping Americans working.